Central Engineering and Research Group (CERG) Essay

Central Engineering and Research Group (CERG) - Essay ExampleThis approach core a move from a traditional control type approach which accepts, implicitly, that defects will occur. Joseph M. Juran proposes the tools of control including the Bell schema of sampling, the Shewhart control charts and inspection plans. These models could be successfully applied to CERG, but they will be replaced by ultramodern theories of look and terms control.The adult male dimension (training, education, cultural diversity management) proposed by Juran helps to motivate and inspire employees. For CERG, Jurans human approach help to create continuous motivation to achieve forest improvements, supported by captivate education and training. Place emphasis on education will affect attitudes and motivation to achieving quality improvements. Also, Juran set such threats as resistance to change and cultural resistance as important argonas of concern. If staff are informed of changes, are encouraged to adopt a positive attitude and have personal fight in the implementation of the change, there is a greater likelihood of their acceptance of the change (Beckford, 2002). Juran applied the Nipponese philosophy on quality into Western management practices emphasizing the role of human resources and control. New quality programs should comprise a quality plan which offers a structured, disciplined approach to quality and incorporates a total of tools and techniques. Particular emphasis is given to the collection and analysis of information and to employee training. It is culturally based with involvement as a core philosophy. W. Edwards Deming identifies 14 Points which have a great impact on productivity and profitability of the company. His possibleness is based on process orientation which means a product quality throughout production. It is not enough to just do your best or work hard. You must know what to work on (Beckford, 2002). Deming creates a four step approach to qualit y and productivity which can be applied to CERG plan-do-check-act. Also, he introduced Statistical Quality Control. This theory cannot be applied to CERG, bit it can be used by other departments in order to support CERG activity and increase output. Customer orientation is important for CERG, so the quality program should apply quality control principles to design/specification activities to formalize the mechanism for ensuring that node requirements are incorporated (Arogyaswamy, Simmons, 1993).Philip Crosby marked a new era in quality management and control. His concept, doing it rightfield the first time (DIRTFT), is successfully used by different industries and companies. The main principles of quality include (1) quality is conformance to requirements (2) the management system is prevention (3) the performance standard is zero defects (4) the measurement system is the cost of quality. CERG can use these principles as a core of quality philosophy. Following Crosby, quality is based on goals, measurements, and cash incentives for employees and management. It also has some aspects of quality circles. In order to make the program work, CERG should introduce a motivational package, a prevention package (reducing management controlled defects), procedures to provide for feedback. Within CERG, low motivation results in high level of mistakes and defects. For this reason, these elements of zero defects and the cost of qualit